Return Policy
What Merchandise Can be Returned? Redding Sports Ltd will accept returned
merchandise for credit/refund or exchange when either of the following criteria
have been met.
1. If you are dissatisfied for any reason with your order, Please call within 10
days of receiving your merchandise if you would like to make a return. Items
must be returned in brand new, unused condition to our store in Redding,
California. 2. If there is a manufacturing defect (or if the product has
sustained damage during transit) we must be notified by phone within 10 days of
your receipt of the items in question. When returning defective or damaged
merchandise to our store in Redding, California. If your credit card was used to
purchase the item(s) being returned we will issue you a refund equal to: the
price you paid for the merchandise; plus sales tax (if applicable). Once we
receive your returned shipment, and confirm its condition, a credit memo will be
issued.
Redding Sports Ltd Return Procedures
Whether you are returning merchandise for credit/refund or exchange the
following steps and procedures must be followed in order to insure that your
needs are met within as short a time frame as possible.
1. Call or e-mail Redding Sports Ltd Customer Service Call Customer Service at:
1-530-221-7333 and request a Return Authorization Number or 'RAN'. Please have
your original shipping invoice ready when you call because it lists your account
number along with other important customer information.
2. Label Package with 'RAN' & 'Redding Sports Ltd Address' Please write the
'RAN' directly on the outside of the shipping box containing your returned
merchandise. We suggest that you write it in large, bold letters right next to
whatever form of shipping label you've chosen to use. Any package that arrives
without an easy to read 'RAN' will be returned without processing. All returned
merchandise must be in new condition and in its original packaging. Shipping
charges are consumed at the time of purchase and are therefore not refundable.
The 'Ship To Address' for all product returns is: Redding Sports Ltd, 950
Hilltop Drive, Redding, CA 96003 USA
3. Pack Carefully -- Purchase Insurance if Necessary All returns should be
properly packaged to prevent damage during transit. Check with your shipping
company to find out what their normal level of insurance coverage equals. If
your merchandise is worth more than their base level of liability coverage
please purchase additional insurance to protect yourself from undue loss in the
unlikely event that your shipment is lost, damaged or destroyed in transit.
We recommend that you use a shipping company (such as UPS, FedEx, Airborne,
etc.) who can provide you with a tracking number for your shipment. If you
choose to use the U.S. Postal Service for your returns please request to be
provided with a 'Return Receipt' once the delivery of your package has been made
to our store in Redding, California.
4. Wait Patiently 1 to 3 Weeks for Completion You may expect credit/refund
and/or exchange services to be completed within one to three weeks after we
receive your returned goods and confirm their condition.
